Re: Rethinking Search on the Collections Site
Thanks for sharing your story about the road from Solr to Elasticsearch!To footnote 1, the first-class objects in cultural/GLAM collections are often called "access points". I am not a friend of this...
View ArticleRe: Rethinking Search on the Collections Site
Ah yes, I should probably have included some of this info in the post. Our source of data is TMS (the museum system). We have a workflow that Aaron developed that extracts data from TMS to CSV files...
View ArticleRe: Why are we collecting source code?
Great post for many reasons. I'll just tell you one of my immediate reactions:"user research, user feedback and usage data"!!! That's brilliant and something I had never considered before. For me, it...
View ArticleRe: Downgrading your website (or why we are moving to WordPress)
I was just wondering if your online collection is through Wordpress as well or do you use a separate CMS for that information such as a collection management system (Vernon, KE EMu, etc.)?
View ArticleRe: “C” is for Chromecast: hacking digital signage
Just came across this article and your comment. As far as I know, yes, someone would have to re-cast the application to the Chromecast, if it has been powered down over night. It is feasible that in...
View ArticleRe: Rethinking Search on the Collections Site
Nice post on the challenges for a good user friendly search. Maybe interesting for you is the research of the University of Amsterdam on searching in large museum databases and dealing with polluted...
View ArticleRe: Rethinking Search on the Collections Site
Awesome article!!!How often do you update the Elastic Search index?How do you cope with the lag in newly updated metadata in the backend?
View ArticleRe: Rethinking Search on the Collections Site
Thanks Jacob! The indexing workflow still needs some attention. Right now we update everything at once, from TMS->CSV->MySQL->ES, and we'd need to take a look at figuring out how to best do...
View ArticleRe: Downgrading your website (or why we are moving to WordPress)
Hi Milena - the collection site is built on PHP but is purposely separate. It uses our Collection Management System as its primary datasource and then does some tricky stuff with that data to enhance...
View ArticleRe: Downgrading your website (or why we are moving to WordPress)
Interesting that the images on this Wordpress site took FOREVER to load. I guess if you like basic, go with basic. If your employees are not technical, go with easy. It makes sense.
View ArticleRe: “C” is for Chromecast: hacking digital signage
How do you handle the problem of staying connected to multiple chromecast devices from a single computer (where the senders are)?
View ArticleRe: Sharing our videos, forever
Since you are hosting the video on s3 was there any reason not to just use their ElasticTranscoder service (or one of the alternatives)?
View ArticleRe: Sharing our videos, forever
Truthfully, I didn't even know that this existed! So thanks for letting me know. Vidsmanger served its purpose in the short-term but I will take a look at integrating ElasticTranscoder in the future.
View ArticleRe: Sharing our videos, forever
Cool - We're also using some services for on the fly image resizing (Imgix in our case but there are a bunch of them including some open source ones). Also look at CloudFront for serving the files if...
View ArticleRe: Our new ticketing website
A simple (and dumb?) design -- congrats! Is it correct that one can't buy a membership in the Ticketing website? I appreciate that it isn't necessary for a member to book ahead for a general admission...
View ArticleRe: Our new ticketing website
Hi Rose,Yes, we currently sell memberships through our shop website, which works ok for the moment. Eventually it will likely get tied in to this site as well. We are planning to sell event bookings...
View ArticleRe: How re-opening the museum enhanced our online collection: new views, new...
Great work all!I'm really digging this simple UI bit for sorting:
View ArticleRe: A new feature you may never see – ticketing follow up emails
I think this is nice, polite, and helpful. I would probably keep it in my inbox to reference the map and delete it right after my visit. Other info that I'd like to see in the body of the email:- Cafe...
View ArticleRe: A new feature you may never see – ticketing follow up emails
HI Katherine,Thanks for the feedback. Your point about refunds is good. We do accept refunds but only via phone, and it should be more clear somewhere on the site how you can go about getting a...
View ArticleRe: A new feature you may never see – ticketing follow up emails
In case it isn't obvious, most visitors buy online on the same day that they are coming to the museum. These folks don't get the email and are not counted in the statistics above. Visitors who buy on...
View ArticleRe: A new feature you may never see – ticketing follow up emails
The email looks great. I often file away tickets into a separate folder and have trouble locating them again on the day of the event. Having it accessible from my inbox would be a great help.One thing...
View ArticleRe: A new feature you may never see – ticketing follow up emails
Hola! I would definitely keep this email and reference it day of, but I did get hung up on the "tomorrow" question. I haven't gone through the actual online ticketing process, so maybe I am missing...
View ArticleRe: A new feature you may never see – ticketing follow up emails
tiny tweak, but I find "We can't wait to see you tomorrow at the new Cooper Hewitt, Smithsonian Design Museum!" a little easier to scan and digest.I would find this email useful, pleasant, and not...
View ArticleRe: Rethinking Search on the Collections Site
An excellent post with great insights on 'Search' UX. I talked about 'Search UX' in a post at: http://www.thecontentmotori...Thanks for sharing it.
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